Account terms are credit card. For accounts with an outstanding balance of more than 60 days (from the date of Invoice) your account is automatically placed “On hold” until the account is brought into line with our Terms. You can still place orders; however no product can ship until the “On Hold” status is removed. We will be pleased to help resolve any queries in your account. Please contact dpenny@choko.com or call Dawn Penny at 1-800-383-4940 Ext 316.
Invoices are always sent with our product, along with monthly statements being e-mailed to the appropriate contacts on the 1st of every month. If you receive product, but no invoice, please contact Dawn Penny as soon as possible.
Guarantee:
Except for Guarantee Claims, no product will be accepted under any circumstances after 30 days from the date of invoice. Such item returns are under the sole discretion of Choko Authentic Apparel.
In our continued efforts to improve customer service, we will add to existing orders up to 24 hours after receipt. Orders received after this timeframe will be treated as new orders and shipped accordingly.
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